Guarantee:
Simple and unconditional - satisfaction or money back. Buy with the assurance that if you are any way dissatisfied, return "unaltered" and you will receive a prompt, no questions asked, refund. Your only risk is your initial & return postage which is non refundable and a 15% restocking fee. International postage rates vary.
U.S. funds only! We accept money orders, cashiers checks, personal checks, Paypal, Billpoint, or Visa, Master Card, Discover Card, or American Express through our secure server. Personal checks may at our discretion wait 10 working days until funds clear our bank.
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Privacy Policy:
Stated very simply is this:
"ALL" Information Received by Gem Country USA concerning our customers "IN ANY WAY," will remain solely in our records for use with your orders and will in no way be redistributed for "ANY OTHER USE," including further correspondence concerning anything other than your specific orders. Please rest assured we do not buy, sell, or trade e-mail or physical addresses with anyone.
Our number one goal is your satisfaction and every effort will be made to achieve it. You may take comfort in knowing that your satisfaction is guaranteed and that merchandise may be returned for a refund within 7 days of receipt less shipping charges and a 15% restocking fee. Damaged or altered merchandise as well as custom designed jewelry, mountings, and special orders may not be returned and no returns are accepted after 7 days. All damage claims must be done through the USPS or other carriers. We will assist claims, but cannot file for you.
Please send your return to:
Gem Country USA
P.O. Box 186
Palmyra, MO 63461
Shipping and Insurance Charges:
We ship via the United States Postal Service (USPS). Orders shipped within the United States may be shipped via First - Class Insured ($3.30), Priority Insured ($5.50), & Express Insured ($18.80, Our guarantee is only as good as the post office - overnight to most areas but guaranteed second day). Orders shipped internationally are generally shipped via Global Priority Uninsured - Canada & Mexico $4.00 - Other countries (where available) $5.00. International orders from countries not covered by Global Priority Uninsured are shipped via customer choice of Airmail, Surface Mail, or Express Mail.
New Shipping Policy
We have amended our shipping policy to include UPS upon special request due to recent concerns from our customers.
Important Notice
The United States Postal Service (USPS) is now irradiating mail. The GIA recently published a report on gems treated with the same tools used bye the USPS. The results were disturbing. The gemstones tested were those noted for changing color by irradiation. The gemstones tested were: Diamond, Pearl, Kunzite, Morganite, Quartz, Sapphire, Topaz, Tourmaline, and Zircon. Of these, only the Diamonds showed no change in color.
As a result of this report, we will offer UPS upon special request. Please include your zip code with your request, and we will e-mail you a quote, likewise for our foreign customers, this option is available, just submit the necessary information for a quote.
Thank you,
The Management
Gem Country USA
Sales Tax:
All Missouri residents must add 7.35% sales tax on the final price. Do not pay sales tax on shipping charge!
Because we want to earn your continued business we take great care in representing each item as accurately as possible. We use no deceptive tactics such as tricky lighting or colored backgrounds, however, no image will appear precisely the same on any two systems unless they are exact in hardware, software, and settings. Your monitor, its resolution, color quality and individual calibration; the platform and operating system you have loaded; and the browser you are using all combine to create an individual viewing experience.
If you have any questions regarding any item on our site, please feel free to e-mail us and we "will" get back to you. As we have thousands of items both on site and on various auction sites throughout the internet, it sometimes takes a while to answer the various e-mails. Please be patient, I assure you, you are not being neglected. Additionally, many customers e-mail us and request notification of a check arrival and notification of a shipping date. Please forgive us, but these are impossible for us to answer because of the nature of our volume. If you haven't received your item(s) within 14 business days of your mailing payment then notify us. Thank you for your cooperation.
E-mail us at inquiry@gemcountryusa.com if you have any questions.
